Why am I hearing feedback or other grating noise?
Make sure laptop speakers are muted. As soon as you start your meeting on the room laptop, you will also want your laptop video off, and laptop microphone muted.
Students at home can’t hear me or can't see me?
Make sure AV didn't accidentally get muted. Move the mouse cursor on the cart to bring up the toolbar, click on the microphone or camera if it is crossed out. The cart can be muted like any other member of the Meeting. It is possible for others to mute the cart whether by accident or on purpose.
Why can’t I hear my remote students?Make sure soundbar on back of AV cart is on and/or turned up when you allow students time to speak remotely. There is a circular manual dial on the speaker behind the TV, we have placed it there for feedback purposes. We do not recommend turning it up past 70% volume or it may begin to feedback. Once the student is done speaking, it is a best practice to turn the speaker all the down to 0% using the same dial.
-->Why can’t I see a “Join” button on the cart?
Your calendar item title is too long and has pushed the "Join" button off the screen. Click into your calendar item through your Teams calendar and adjust your title to less than 20 characters.
Why can’t students at home see my PowerPoint?
Make sure you are sharing your PowerPoint through Teams on your laptop or desktop.
Why can’t students in the room see my screen?
Make sure the Crestron Panel on the podium is turned on, and you have chosed to project your laptop or the in room desktop. If you are using your laptop, make sure you have correctly plugged it in using the provided adapters and HDMI cable on the podium.