Examining the “System” in Criminal Justice Reform, Part 2: Measuring Justice with Primitive Scales

Wayne McKenzie
Wayne McKenzie

In my immediate previous post, I highlighted some of the motivating inspirations for creating a particular platform in 2007: the Milwaukee County Community Justice Council. The desire was to examine our criminal justice system and to invite external partnerships to help us identify efforts from different systems that might help inform our desire to improve the Milwaukee “product” of justice.

Hidden in the request for help was a perhaps naive presumption that some system somewhere was “doing justice the right way”—such that our need was to discover it, adopt or adapt it, and make it our own. The reality in 2007 (and today) is that there are approximately 2,330 state-level criminal justice systems representing diverse populations and operating in myriad legal and cultural systems sometimes very different from Milwaukee. All are presumably trying in good faith to justly serve their particular communities. And while many of the dynamics of “the criminal justice system” are similar everywhere in the United States, you will find important nuances just by traveling outside your home county.

In all events, given the complexity and deeply structural challenges of the American legal system, how do you objectively identify a problem in your ecosystem, assess what might fix the problem, implement a reform, measure the impact of the effort, and then demonstrate a narrative of progress? Such a process comes with abundant loaded assumptions, each one challenging enough to derail any effort at reform (which helps explain why so few jurisdictions even try).

But perhaps the biggest issue confronting reform-minded practitioners can be distilled to this essence: the challenge of adequately and accurately capturing meaningful data.

Unifying all criminal justice systems in the past and no less in the present are grossly inadequate information management systems combined with sparse analytical capacity. One of the guiding principles adopted early in the Milwaukee reform process is captured by the phrase “You can’t effectively change what you don’t effectively measure,” and while the information collection process has been revolutionized in a short time, effective analysis remains a challenge to most systems.

The Milwaukee County justice ecosystem circa 2006 was predominately an analog, paper-based system. If you practiced criminal law in the 1960s and returned for a day as late as 2010, you would still recognize all the processes and procedures required to represent a client or prosecute a case. Data and information processing systems (including software at the later date) were a hodgepodge of commercial and proprietary products, with the police departments, sheriff’s office, prosecutors, courts, and corrections system all using different means to capture and store the information needed in their respective sphere, but rarely with any interoperability with other agencies. In a pre-Cloud, pre-AI world, a researcher needed to physically enter the space where the work unfolded to even attempt to capture data, and nonetheless he or she would be disappointed in the quality of the information.

Despite the obstacles, in 2005 the Milwaukee County District Attorney’s Office opened itself to outside, independent researchers. This occurred when the Vera Institute of Justice reached out and asked to be allowed to enter the complicated and risk-averse space of the elected prosecutor. It did so on a topic that was and is considered a third rail of police and prosecution controversy: race.

Continue ReadingExamining the “System” in Criminal Justice Reform, Part 2: Measuring Justice with Primitive Scales

Witnesses—and Recalling Michael Ash and Jo Kolanda

Michael Ash, ca. 2008 (courtesy Godfrey & Kahn)
Michael Ash, ca. 2008 (courtesy Godfrey & Kahn)

Now that I have introduced myself in my first blog post, let me make good on some of my promises to look back on—and forward to—the criminal justice system in this region and beyond. This is an appropriate place to do so: Marquette University and the Milwaukee County District Attorney’s Office played a significant yet mostly unknown role in improving how witnesses in criminal cases have been treated in our country during the last 50 years.

The heart of the adversarial justice system in the United States is the direct involvement of citizens in a structured process that peacefully resolves conflict by balancing the rights of individuals with the collective needs and responsibilities of the community. People reluctantly encounter the criminal justice system in four general categories: as defendants, victims, witnesses, and jurors. Each category shares one thing in common: almost no one volunteers or wishes to be so identified. And while the resources directed toward victims and witnesses and defendants have improved over time, a strong need persists to reexamine and refresh how we treat our community members in the contemporary court system. A new generation of lawyers should embrace that challenge, because how we treat people in our justice system is among the clearest mirrors of who we are as a community.

In 2008 Professor Dan Blinka moderated a panel at the Law School that discussed criminal plea bargaining in Wisconsin and asked about the role of victims in that process. One of the panelists, recently retired Milwaukee County District Attorney E. Michael McCann, answered a question about the victim’s role in plea negotiations and how much things had changed in his 38 years as District Attorney, by saying, “I recommend that you read an article out of the Notre Dame Law Review from about the early 1970s.”

Mr. McCann was referring to an article authored by then Milwaukee County First Assistant District Attorney Michael Ash in 1972, when Ash was only five years out of law school. On Witnesses: A Radical Critique of Criminal Court Procedures, 48 Notre Dame L. Rev. 386 (1972), was a scathing assessment by Ash that, despite longstanding calls for reform of how witnesses were treated in criminal court systems, “the witness, especially the witness in criminal courts, is more abused, more aggrieved, more neglected, and more unfairly treated than ever before.” Id. at 388 (footnote omitted).

Ash called for action and focused on seven possible areas of reform, many of which are now standard practice in court systems and district attorney offices throughout the country—and arguably others that should be. They included:

  • First, Ash advocated for what he called “witness’ appearance-control projects,” which emphasized reducing unnecessary court appearances by collecting demographic information that would allow witnesses to be placed on call and to come to court only when needed. He also recognized the need to provide witnesses with information in appropriate languages.
  • Second, he proposed the creation “witness liaison and support squads,” with dedicated specialists to act as information bridges between victims and the court process. This suggestion is now directly embodied in dedicated victim/witness advocates who work in every district attorney’s office in the country.
  • Third, he promoted the concept of “early screening and diversionary devices,” predicated on the idea that many of the cases presented to prosecutors for charging could be better handled by deflection to rehabilitative processes rather than the criminal court system—what is now called the “early intervention” process in the Milwaukee County District Attorney’s Office.
  • Fourth, this young lawyer argued for mandatory pretrial conferences between prosecutors and defense attorneys within a short time after the first appearances in court. The idea was that prosecutors would offer one-time best deals for quick acceptance of responsibility. The hope was to dramatically reduce the number of appearances by witnesses and victims in overcrowded trial dockets.
  • Finally (in this list), Ash argued for justly compensatory witness fees and creating facilities for the comfort and convenience of the witnesses and victims—what we would now refer to as witness waiting rooms.

Michael Ash’s analysis, critique, and call for action came at a unique and opportune time. The Federal Law Enforcement Assistance Administration (LEAA) focused on the conditions of witnesses in the criminal courts around the country in the early to mid-1970s. Influenced by Ash’s article, LEAA funded the first victim/witness pilot programs in the district attorney’s offices in Brooklyn and Milwaukee. Titled “Project Turnaround,” the express purpose of the funding was to create model assistance programs for victims, encourage victim cooperation, and improve prosecution.

Like most great ideas that catch fire, Mike’s focus was a confluence of factors, and it still needed someone with passion and drive to make the abstract a reality. Here, Mike Ash’s great idea was blessed not just by the confluence with LEAA but by a friendship formed at Marquette University.

In 1975, Jo Kolanda, a Marquette University graduate and a social worker in the Milwaukee County welfare department, heard about Project Turnaround from Ash, who encouraged her to apply but recused himself from the hiring process because of their friendship. In her 2002 oral history interview, Kolanda recounted her experience forming the first victim-coordinator program in the country. She related the challenges that she initially experienced in piercing the courthouse culture that centered around the judges and the attorneys—but not the people brought into that environment.

Kolanda’s perseverance paid off because when the three-year demonstration project ended, she had objectively demonstrated the value of the program, which Milwaukee County adopted at the urging of District Attorney McCann. Her contribution was not finished there. In 1980, she and others convinced the Wisconsin Legislature to pass the country’s first statutory crime victim bill of rights—what is now Chapter 950 of the Wisconsin Statutes.

The success of the Milwaukee and Brooklyn projects led to widespread adoption of the concept of dedicated victim/witness assets within district attorney’s offices in the country. The focus on the citizen has led to a gradual evolution in improving conditions and services for witnesses that continues to this day.

Recent examples of continued innovation from the Milwaukee District Attorney’s Office include the creation of the first restorative justice component in a DA’s office in the 1990s; the development of an in-house dedicated witness-protection program in 2008 to address intimidation and dissuasion of crime witnesses and victims; and helping envision and advocate for the creation of the Sojourner Family Peace Center, with comprehensive services for victims in a dedicated facility devoted to therapeutic intervention. And arguably the state’s adoption of Marsy’s Law into a constitutional protection is an extension of the work pioneered by Ash and Kolanda in the ’70s.

I started by saying that Marquette played an outsized role in changing how victims are treated in the country. A core value of a Jesuit education is aspiring to uplift human dignity and being a courageous voice for the powerless, the oppressed, and the dispossessed. Michael Ash was a polio survivor. He lost the use of his legs when he was a sophomore at Marquette University High School but fought his way back to graduate as his class president and then to graduate from Marquette University and, thereafter, from Harvard Law School. Jo Kolanda was a single mother who graduated from Marquette University and was working as a social worker in Milwaukee County’s welfare department when she got the call from Mike.

Treating people with dignity and compassion was not an abstraction for either; it was a core part of their identity and values they advanced with humility and courage. The network of relationships that Marquette undergraduates and Marquette law students make is not just a transactional advantage. It is a recognition that your friend, your colleague, your alum shares your calling to devote a part of his or her life to making communities better.

If Ash and Kolanda were here today and spent a day in the Milwaukee County Circuit Court, they would see some of the same challenges they saw in the late 1960s and early 1970s. But they would also acknowledge (modestly, because they were profoundly humble, generous people) that their vision for change had an impact, even if their contribution is mostly hidden, forgotten, or taken for granted today. They should be remembered and uplifted as models of young professionals, one a new lawyer and one a new social worker—who overcame challenges in their personal lives, and perhaps because of those challenges, helped make the quality of justice better for millions.

Here is an article about Ash from the Milwaukee Journal Sentinel and an interview of Kolanda available on YouTube.

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Horrified but Optimistic: Criminal Justice System Leaders Assess Pandemic’s Impact in Milwaukee

OTI Justice in the Time of Covid“Everything is connected to everything.” That phrase, spoken by Milwaukee County District Attorney John Chisholm, summed up much of the content of a program on the impact of COVID-19 on Milwaukee County’s criminal justice system on Tuesday (Sept. 26, 2023) in the Lubar Center of Marquette Law School’s Eckstein Hall.

There were several ways of looking at that thought:

First, there was a long list of impacts of the COVID pandemic, including major services that were shut down, disrupted, or limited for long periods. It wasn’t one aspect of the pandemic that was the key, it was all the aspects coming together to impair the effectiveness of law enforcement and courts.

Second, as speakers at the program put it, the justice system is an ecosystem and problems in one aspect of the system impact problems in other parts. For example, a shortage of public defenders or court reporters or jails cells affects the work of police and courts broadly.

Third, five key leaders who were on the panel assessing the pandemic’s effect on the criminal justice system in Milwaukee emphasized how well they worked together during the pandemic, how closely they stayed connected to teach other, and how much they were not willing to point fingers at others in blame for major problems that occurred.

And fourth, as Chisholm put it, the justice ecosystem is part of the broader ecosystem of how the community functions or doesn’t function, as was especially true during the heights of COVID. One example: “You shut a school system down and then you’re shocked that a bunch of young kids are stealing cars and driving recklessly?” Chisholm asked.

Put all the impacts together and you have a justice system in which many services were reduced, problems increased, and bad things happened in Milwaukee.

The focus of the program was an August 2023 report from the Wisconsin Policy Forum titled “Under Pressure: The Milwaukee Justice System’s Recovery from COVID-19.”

Rob Henken, president of the policy forum, began the Lubar Center program with a summary of data collected for the report, including increased criminal offenses, led by a huge increase in motor vehicle thefts; a decline in arrests by Milwaukee police that Henken called “precipitous”; declining rates in how many criminal cases were being charged by the district attorney’s office; and development of a large backlog of court cases.

Reacting to the findings in the report were Chief Judge Carl Ashley of the Milwaukee County Circuit Court; Tom Reed, Regional Attorney Manager of the State Public Defender’s Milwaukee Trial Office; Jeffrey Norman, Milwaukee Police Chief; Mary Triggiano, who was chief judge in Milwaukee County during the heights of the pandemic and who is now director of the Andrew Center for Restorative Justice at Marquette Law School; and Chisholm. Moderating the program was Derek Mosley, director of the Law School’s Lubar Center for Public Policy Research and Civic Education.

Ashley, the current chief judge, said he was “extraordinarily proud” of the way leaders in the system as a whole worked to keep services going and deal with problems. While not minimizing problems that developed, he said he was optimistic that improvements in the system as a whole would come out of what was learned ruing the pandemic.

“We are not going to prison our way out of our criminal justice issues,” Ashley said. “This is a tremendous opportunity for us to do things differently.” He said how the system overall deals with people with mental health problems is one area where improvements can be made.

Reed described the challenges of keeping public defender work going during the pandemic, as well as in recent years more broadly. Shortages of attorneys to represent indigent defendants had developed and then grew worse during the pandemic. And without attorneys to represent defendants, cases could not proceed. Reed said there are points when he faced deep problems finding attorneys in a timely manner. Things have gotten better, he said, and provisions in the current state budget increasing pay for defenders, as well as assistant district attorneys, are beginning to help.

Triggiano said that at the start of the COVID crisis, people were told shutdowns would last two weeks. “Who knew?” she asked. She said that as much as backlogs built and problems grew, people worked cooperatively day and night to restore services. In some ways, such as the resumption of jury trials, the justice system did better than other sectors.

Norman said that data such as the number of crimes and arrests needed to be looked at in the context of all that police were dealing with. Assessing the performance of the police department isn’t only about data such as the number of arrests but about “quality arrests,” as he put it. One important factor during the pandemic was restrictions on how many people could be put in jail, he said, which meant some lesser offenses were not leading to arrests and incarcerations.

Chisholm said the data in the Policy Forum’s report “horrified us,” but the leaders wanted to be open and candid about what they had faced and continue to face. “Having the highest rates of homicide and nonfatal shootings, it has horrified everybody up here,” he said. “We’re doing everything we can to try get that back under control. But we’re not going to see anyone pointing fingers at each other because we all share this.”

He said everyone on the panel “got into public service . . . because they believe in trying to make the community a better place.”

Chisholm gave an example of the pandemic’s impact. He said expansion of the Sojourner Family Peace Center, a non-profit that serves woman and children impacted by domestic violence, was intended to reduce such violence and stabilize lives. He said that, unfortunately, the pandemic proved the theory was correct: As the pandemic has reduced the use of Sojourner’s services, “we’ve seen unprecedented levels of serious violence and homicides that have been domestic violence related.” Milwaukee needs preventive services such as this, he said.

Chisholm said many of the factors behind reduced crime rates before the pandemic hit, such as improved health and social services, were knocked out by the pandemic.

He said that in 2019, he thought the overall situation in Milwaukee was “crappy” when it came to efforts to improve lives and reduce problems, but there were some positives. Now, he said, leaders are trying to get back to the 2019 level. He said he hopes that will occur by the end of 2023.

Video of the program may be watched by clicking here.

Continue ReadingHorrified but Optimistic: Criminal Justice System Leaders Assess Pandemic’s Impact in Milwaukee