Persuasion Through Harley Davidson
Cross Posted: Indisputably
This summer I read the book Elements of Persuasion by Richard Maxwell and Robert Dickson. I’ll be blogging about other fascinating parts of the book, but today, in honor of Harley Davidson’s 105th anniversary, which was celebrated last weekend (with thousands of Harley riders in town, including up and down the main street in front of the Law School), I want to highlight what the authors called “mirror neuron training.” This means that people build empathy for each other by mirroring and matching physical actions. For successful companies, Maxwell & Dickson argue that close physical contact is associated with successful corporate branding because of this mirror neuron training. So, when we walk into Starbucks, we notice how the physical labor of taking orders, making coffee, and serving it appears to happen seamlessly. This is, according to the book, because of mirror neurons, which take care of the physical movements, allowing the baristas to focus on small talk and smiling at their customers.