I’ve learned a lot of things in the last 6 months, and one of those things is that people get really angry when they find out that their Subway “footlong” sandwich is actually only 11 inches. What began as a customer complaint on Facebook has morphed into a high-publicity lawsuit that will play out in our own backyard: the Eastern District of Wisconsin.
Earlier this year, an Australian man posted a picture of his sub alongside a ruler on Subway’s Facebook page, accompanied by the message “subway plz respond.” The picture set off a firestorm on Facebook as customers around the world began complaining and posting their own pictures of Subway sandwiches that failed to live up to expectations. Shortly thereafter, the New York Post conducted its own investigation and found that 4 out of 7 “footlongs” purchased in Manhattan measured only 11 or 11.5 inches. (more…)